Privacy Policy

When reading through the Terms and Conditions, the Privacy Statement and Disclaimer as well as any and all of the agreements, the following terminology is applicable:

1. Client will apply to you, the person who is using this website and thereby accepting the Terms and Conditions set by the Company.
2. The Company, ourselves, our, we and us will apply to The Mattress Warehouse
3. Parties, Party and Us, will apply to both the client and ourselves (The Mattress Warehouse) or it can apply individually to the client or individually to The Mattress Warehouse.
4. Terms will apply to the offer, acceptance and/or consideration of payment that is needed for us to give assistance to a client in an appropriate manner such as a formal meeting or for the purpose of meeting a client’s needs as set in The Mattress Warehouse stated services and products as it relates to South African law.

The terminology written above when used as the plural, singular or capitulation variation of the words, will be seen as interchangeable and as such it will be seen as the same thus meaning that the Terms and Conditions apply and that the laws surrounding the terms and conditions also apply.

Privacy Statement

1. Introduction

The Mattress Warehouse (Pty) Ltd respects the right to privacy and confidentiality of our potential and existing clients’ personal information.

The Protection of Personal Information Act describes personal information as information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This includes data such as names, contact details, and identity numbers.

This Policy explains how we obtain, use, and disclose our clients’ personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”) and the Electronic Communications and Transaction Act (“ECTA”).

At The Mattress Warehouse, we are committed to protecting our clients’ privacy and ensuring that their personal information is collected and used properly, lawfully, and transparently.

The Mattress Warehouse reserves the right to amend this Privacy Policy or add provisions to it at any time by publishing an updated version on our website.

2. Objective

The objective of this Policy is to ensure compliance with the Protection of Personal Information Act and the Electronic Communications and Transaction Act by:

• Setting out our strategy to uphold the rights to privacy and confidentiality of our clients’ personal information.
• Notifying data subjects how we will handle the personal information that we obtain.

3. Information we collect

The Mattress Warehouse collects personal information in various instances, including when:

• Data subjects contact The Mattress Warehouse or request information or services;
• The Mattress Warehouse provides services to data subjects;
• Persons apply for employment at The Mattress Warehouse;
• When persons use The Mattress Warehouse’s websites or engage with The Mattress Warehouse through social media;
• When persons use The Mattress Warehouse’s website to complete online surveys or competitions;
• The Mattress Warehouse may collect the information directly from a data subject or from third parties (such as regulators, government authorities, and registries);

The interaction with The Mattress Warehouse on The Mattress Warehouse’s website will result in the collection of information regarding the person’s activities on the website. Similarly, when anyone engages with the company via any one of The Mattress Warehouse’s social media platforms. This information includes, but is not limited to, the person’s name, contact details, and information regarding the matter with which they need assistance.

In the course of engaging with clients, The Mattress Warehouse will naturally be exposed to and collect personal information which includes the data subject’s name, contact details, financial information as well as other necessary information.

The Mattress Warehouse is committed to protecting the privacy rights of minors and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Mattress Warehouse does not knowingly collect information from minors and will not target its website to minors.

As part of its recruitment processes, The Mattress Warehouse may collect information from graduates and employment applicants. This information includes educational information as well as employment history. By inquiring regarding employment opportunities at The Mattress Warehouse or applying for employment, applicants are deemed to provide their consent to The Mattress Warehouse’s processing of their personal information for recruitment purposes, which may include screening as well as background and reference checks.

4. Processing of Personal Information

The Mattress Warehouse may process personal information:

• to provide services to clients;
• to comply with legal or regulatory obligations;
• if a data subject has provided their consent; or
• if the processing is allowed by law.

The purposes for which The Mattress Warehouse processes personal information include, but are not limited to:

• marketing and promotion of The Mattress Warehouse services to which clients may “opt-out” of receiving;
• providing and improving services to clients;
• improving users’ experience when using The Mattress Warehouse’s websites;
• enabling The Mattress Warehouse’s internal operations;

5. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that our clients’ personal information remains secure.

Our security policies and procedures cover:

• Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.

6. Disclosure of Information

We may disclose your information:

• Where we have a duty or a right to disclose in terms of law, industry codes, or a Court Order;
• Where we believe it is necessary to protect our rights;

The third parties to whom we disclose personal information include, but are not limited to:

• third-party service providers to The Mattress Warehouse or its clients;
• government authorities and registries, organs of state, regulators, courts, tribunals, and law enforcement agencies.

7. Transfer of Personal Information

Personal information collected by The Mattress Warehouse may be transferred to persons in other countries. Those countries’ laws might not protect personal information in the same way or on the same level as the law in the data subject’s country. However, The Mattress Warehouse will take reasonable steps to ensure that recipients in other countries have appropriate privacy measures in place.

8. Retention of Personal Information

The Mattress Warehouse retains personal information for as long as may be reasonably necessary in accordance with applicable law.

9. Cookies and Website Use

The Mattress Warehouse’s website makes use of cookies.

A website visitor may disable or decline cookies. However, if the visitor does so, their user experience on the site may be diminished.

Our website may provide links to external websites for your convenience and information. The Mattress Warehouse does not accept liability for those sites or their privacy practices and cannot be held responsible for the content of such websites.

We encourage you to review the privacy policy of any company before submitting your personal information as unrelated third parties are not covered by The Mattress Warehouse Privacy Policy.

10. Direct Marketing

The Mattress Warehouse may send marketing and promotional communications and material to persons. Recipients may opt-out from receiving such communications by contacting The Mattress Warehouse at the details provided on our website.

11. Client’s Rights

11.1 Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.

11.2 Correction of your Information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

11.3 Right to Object

In terms of section 11(3) of the Protection of Personal Information Act you have the right to object to our processing of your personal information.

You may object by sending a request in writing to our e-mail address as provided on our website.

11.4 Right to Complain

You have the right to lodge a complaint with the Information Regulator should you feel that your personal data was not handled in a responsible manner.

The complaint can be sent to the Information Regulator at:

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017

Or

[email protected]

12. How to Contact Us

If you have any queries about this Policy, need further information about our privacy practices, wish to withdraw consent, exercise preferences, or access/correct your personal information, please contact us at the numbers/addresses listed on our website

Confidentiality

The Mattress Warehouse views all information provided by the client as confidential and will not share information with any third parties except for the manufacturers and if legally required, the relevant authorities. The Mattress Warehouse requests that clients keep copies of the information that is related to the provision of services from The Mattress Warehouse. When appropriate and necessary The Mattress Warehouse will give clients copies of documentation, knowledge and contacts for the client’s use, relating to the contract agreed upon.

The Mattress Warehouse will only communicate with clients on matters relating to the agreement made between the client and The Mattress Warehouse. We will not share, sell or send any contact information or confidential information to any third party for the purposes of marketing or otherwise.