Delivery

Cash on Delivery

Cash on Delivery (COD) orders is accepted within main city hubs. This is an easy payment option that only requires the correct amount of cash on hand when your goods are delivered. Take note that the payment should be done in South African Rand.

You can now pay with your master or visa card on delivery in Cape Town, Nelspruit, Johannesburg, Pretoria, Durban, Polokwane and the greater Gauteng area.

Pay with your card after we deliver.

Free delivery on all products delivered within standard delivery areas.

Standard Delivery Areas:
Cape Town, Durban, Johannesburg, Pretoria, Centurion, Bloemfontein, Port Elizabeth, Nelspruit, and Polokwane.

Lead Times
Sometimes you will receive your order in more than one delivery if the product you ordered is from different factories or warehouses. By doing your delivery without any middleman you are assured of always getting the best possible price on your new bed straight from the factory warehouse. This means that you may receive your order in more than one delivery if you have purchased several items from different factories.

Our deliveries are done from Monday to Sunday during our business hours. If you require a special delivery time please contact us at 0861007000 and we will try our very best to accommodate you.

We will always try and give you a call before delivering.

Deliveries in main city hubs are done within 5 working days if the product is in stock.
Please give us a call to confirm if a product is in stock if your delivery is urgent. If you are not within the main city hub please contact us for a delivery date and time.

Non-Standard Delivery Areas

Within 100km radius: Free

Between 100-150km: R250

Beyond 150km: R500

Still unsure? Please Contact us for a delivery quotation at sales@themattresswarehouse.co.za

111 thoughts on “Delivery

  1. I need 2 single bed mattresses to be delivered in Cape St Francis on Monday 23 April 2018. What mattress would you recommend? And the price? Delivery fee?

  2. Hello. I am in need of a double bed to be delivered in Maitland on Monday the 23rd of April 2018. Please contact me for more details

  3. Very disappointing service. Confirmed before placing an order that delivery would be done within the week, only to be told after payment was made that I will only receive delivery another week later.

    1. Good Day Sir

      I trust you are well!

      Would hereby like to apologize for the inconvenience that you have experienced.
      Thank you for notifying us and would like to request more contact details of you or you are welcome to reply to my email with anything you are not satisfied within you’re shopping experience with us.

      As part of the constant improvement in service to our clients, we value your communication to us very much.

      Looking forward to assisting you

    1. Hi Tasneem,

      The Mattress Warehouse Cape Town: Unit 6, Epic Industrial Park, 39 Berkley Road (Entrance in Bax Street), Maitland, Cape Town 7405

    1. Dear Faith,
      Here is the address for our Midrand branch:
      The Mattress Warehouse Midrand, Unit 14, Midline Business Park, 877 Richards Drive, Midrand, 1682

  4. I am in Lesotho but close to fouriesburg free satate. I want to buy a bed from your warehouse, how do I get it delivered to me?

  5. Hi. I live in Parys and work in Vanderbijlpark. Will you be able to deliver to one of these areas?

    1. Hi Wendy, one of our friendly staff members will be in contact with you shortly. Please keep an eye on your email.

  6. Hi there

    I would like to order the Cloud Nine Epic Comfort Queen Set. Please advise how much you charge for delivery to Rustenburg. Also please advise how soon can I get my order if I place the order today.

    Thanks

  7. Hi I’m looki g for 2 x single strandmattress Dream me. What would delivery cost to Sedgefield, garden route. How oong for drlivery..
    Many thanjs

  8. Good morning.
    I Ordered my bed last Saturday, with the expectation of it being delivered on Friday. Could you please send me a more accurate date of delivery? As I need this bed for my Parents arrival for the festive season.
    Many thanks,
    Lara Boshoff

  9. Hi, I placed a order, just wanted to know when delivery will be shipped. Did not check availability before ordering. 0812448139 my contact number, #TMW-O-254708
    December 3, 2018
    Processing
    R6,636.00 for 4 items

  10. Hi

    I ordered a queen mattress on the 27th of November 2018. Proof of payment was sent via email and payment was done via eft. I was told that stock would received this past Saturday and that delivery would be made on Monday. On Monday I called to confirm if stock was received and I was told that my payment does not reflect on the system and that it usually takes 4 days for payments to clear up of using a different bank. It is now 6 working days and still payment is not reflecting on your system. But on my side it shows that the payment has gone through.

    1. Hi Lee Ann, I spoke to the branch manager, and she told me that you came to an agreement that your mattress will be delivered on Thursday?

  11. Hi there,

    I am interested to buy a queen-size mattress but I am in Richards Bay(KZN). How much the delivery because it beyond 150km

  12. I need a queen size xL mattress to be delivered in mooikloof ridge Pretoria east . How much is the Mattress ?

  13. Hi, i want to purchase sealy ava pillow top double bed, i am in randburg,
    how much will the delivery be? i see here its free for main cities,
    please confirm

    1. Hi Ennie, I will get one of our friendly sales people to get in touch with you ASAP. Can you please provide me with your contact number?

    1. Hi Lulu, one of The Mattress Warehouse Durban staff members will be in contact with you soon. Can you provide us with your contact number?

  14. Hallo daar!
    Ek moet redlike dringend ‘n Sealy Ava Pillow Top (queen-size) by my bejaarde ouers kry wat in Montana Tuine Pretoria woon. Sal dit moontlik wees om aflewering te doen voor die nuwe jaar?
    Groete en beste wense vir 2019!

  15. Sealy Posturepedic Clare Gel Plush Pamper Top – Queen Mattress

    Goeie dag
    Ek is woonagtig in Thabazimbi Limpopo 0380.
    Het julle bogenoemde mattress in voorraad? Indien wel wanneer sal julle kan aflewer in thabazimbi?

    By voorbaat dank

    Groete
    Peet

  16. Please can you advise lead time for delivery for 3/4 bed and base set if ordered today? We are in Pretoria

  17. Hi,
    I ordered and made an EFT payment yesterday , Just wanted to know how much will the delivery cost be in Sky City( in Watervalspruit).

  18. I ordered a bed set 3/4 the 4th Jan. Delivery states 3-5 working days.
    is there a way to see status of order, or link to track order nr, to allow preperation to get home for bed delivery reciept?

    I cannot see anywhere when ETD is?

    1. Hi Chantelle, can you provide me with your phone number and order number so that I can get the branch manager to contact you?

    1. Hi Tusha, one of our staff members from The Mattress Warehouse Cape Town branch will be in contact with you shortly.

    1. Hi Indrani, we definitely can deliver a double bed to Wyebank. Can you please provide us with the address and postal code so that we can give you the delivery charge?

  19. Hi, is it possible to purchase a double bed now and ask you to deliver it on the 1st/2nd of March 2019..?

    1. Hi Mahlohoward, yes, you can definitely buy it now and we will only deliver in March for you. You can just add the note on the checkout page.

  20. Hello

    I would like to purchase a double bed online and need it to be delivered to my apartment in Rosebank on the 1st of February.

    Please let me know if this is possible.

    1. Hi Viranya, it just depends on which double bed you are looking at buying. I will let one of our salespeople get in touch via email to discuss the possibilities with you.

          1. I have placed my order and specified that I need it delivered on the 1st of February and I have l chosen Cash on Delivery as payment option.

          2. Hi Viranya, we received the order, thank you very much! The branch will be in contact with you in the next couple of days to arrange for the delivery.

  21. hi want to order. my address is tzaneen code 0835
    do you deliver here and how much s it.whats the time frame

    0794039769

  22. Order: TMW-O-256059:
    Good day Philip. It looks like you are the only one that responds within an acceptable time. I placed this order more than 12 working days ago. Your website indicates fast delivery. I have sent numerous emails. I was promised over the phone that it would have been delivered yesterday, but I haven’t received anything. The Midrand branch have assured me that they have it in stock. Each time I phone someone says they see that the order is there, but they will find out and get back to me. I haven’t heard anything. On this side I have a three year old that is waiting anxiously and excited for his new mattress and has to continue on a dilapidated mattress. Midrand is about an hour and a half’s drive from Potchefstroom. As such, under any circumstances, the mattress can be delivered today. If the mattress is not delivered by today 16h00, you can go ahead and cancel the order and refund the purchase. To date The Mattress Warehouse has failed on pretty much all their promises and advertisements. It will take some kind of a miracle to make me a happy customer. You could have given me the option to organise my own couriers and I would have had the mattress 10 days ago.

    Kindly advise
    ~Francois

  23. I was just contacted by Marius Jacobs. He promised me it will be delivered tomorrow. I can live with that.

  24. Order 052582, paid by credit card (25 Jan 2019).
    When is this going to be delivered? No communication from you guys at all. Shoddy.

    1. Good day Richard,

      We apologize for the delay in your delivery. Our Cape Town team will be in contact with you a.s.a.p.

  25. Good Day

    I made a payment on the 23 February 2019
    Please advise when my delivery will be made .
    O/N : TMW256979.
    The comminication from The Mattress Warehouse is very disappointing.

    1. Good day Shereen,

      We apologize for the lack of communication. Someone from our Cape Town Warehouse will contact you shortly with a delivery confirmation.

      We thank you for your support and patience.

  26. I purchased a Rest Assured mattress on Saturday, 6 April 2019 and Bongani confirmed delivery would be done today, Tuesday, 9 April 2019. I have just called and was told that there were no deliveries scheduled for today and tomorrow. This is not great service from your team as I had to make arrangements for someone to be home all day today to take delivery. Now the mattress and protector will only be delivered on Thursday and I have to make more arrangements. Not cool.

    1. Hi there Judy, We apologize for this unfortunate experience. As per our email conversation earlier, our Randburg team has confirmed that your delivery will be done on Thursday after 2pm.

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