This describes the conditions under and the period during which a product can be returned, refunded or exchanged. There is no single or standard mattress guarantee as each brand will have a different policy. Check the product’s information section when you’re shopping.

Q: What is a mattress warranty?

This is the warranty that the manufacturer makes regarding the longevity of the product. There is usually a small percentage that the customer needs to pay under the warranty should the product be found to have a manufacturing fault.

Q: How long does a mattress warranty last?

This will vary depending on the brand of mattress you buy. Most warranties are valid for at least 10-15 years. Check the product’s information section for the warranty period and get the best beds for our top-quality brands.

Q: Is there a trial period for a bed or mattress?

Yes. The Mattress Warehouse has a 100-day comfort trial period during which time you can decide if the comfort level is right for you. If it turns out that you’re not 100% satisfied with the comfort level, you can return the mattress. T&Cs apply.

HomeFaqLegal Faq

All your questions answered.

Bed & Mattress Sizes FAQ

General FAQ

About FAQ

My Order FAQ

Legal FAQ

What is your return policy?

What is a mattress guarantee?

What is a mattress warranty?

How long does a mattress warranty last?

Is there a trial period for a bed or mattress?

We would like to send you notifications

Not sure where to start?

Not sure where to start?

Hot off the press...

Mattress Bed Base Essentials

Select a category to get started

Customer Care

Bellville

Bloemfontein

Boksburg

Cape Town

Durban

George

Hermanus

Midrand

Montana

Mossel Bay

Nelspruit

Polokwane

Port Elizabeth

Pretoria

Randburg

Legal FAQ

Bed & Mattress Sizes FAQ

General FAQ

About FAQ

My Order FAQ

Legal FAQ